CRM Course (Customer Relationship Management)

Jumpstart your career with our CRM course and make a positive impact on businesses and people’s lives. Did you know 87% of UK businesses rely on CRM every day? Learning CRM skills helps you understand customers better and supports strong business growth. Start your journey with simple, practical online training today.

Why Choose Our Course

• 100% Online Access
• Flexible Study Hours
• Instant Quiz Feedback
• Downloadable resources
• 24/7 customer support

CRM Course Overview

Our CRM course helps you master the basics of customer relationship systems, even if you've never worked in business before. You'll explore how companies build trust, respond to complaints, and use data to keep customers happy. With clear examples and straightforward lessons, this online training guides you through CRM databases, complaint handling, and emerging trends. You’ll finish confident and ready for customer relationship management jobs across the UK.

What You’ll Learn From The CRM Courses 

• Use CRM to help build strong, long-term customer relationships
• Find and use basic CRM tools for everyday customer service tasks
• Choose the best ways to make customers feel happy and valued
• Communicate clearly to build better connections with your customers
• Read and use CRM data to support your team’s work
• Handle customer complaints calmly and in a helpful way
• Add, update, and manage customer records in a CRM system
• Talk about how CRM is changing and what’s coming next
• Use your CRM knowledge in real jobs and workplace situations
• Work better with your team by using CRM the smart way

What If I Have Technical Problems Accessing The Course?

No worries! Our support team is available 24/7. 

Entry Requirements

You must:

• Be age 16 or older
• Understand basic English
• Use a computer or mobile
• No other qualifications are required

Who Should Take This Course

This CRM training is ideal for:

• School leavers
• Job seekers in retail or sales
• Office workers wanting new skills
• Customer service agents looking to upgrade
• Anyone exploring customer relationship management jobs

Assessment

You’ll complete quick quizzes at the end of each module. Score 60% or more to pass. No pressure; you can retake quizzes as many times as needed.

Career Paths

• Customer Relationship Management Executive
• CRM Assistant
• Sales Support Officer
• CRM Administrator
• Retail CRM Specialist
• NHS CRM Coordinator

Simple Learning, Big Impact!

Ready to land a job in customer support or sales? Start our trusted CRM course and build real-world skills today.

Frequently Asked Questions (FAQs)

1. Do I need CRM experience?

• No. Our CRM course is made for beginners.

2. Is the course fully online?

• Yes, 100% online with flexible access.

3. How long is the course?

• You can finish at your own pace, in just a few days.

4. Will I get a certificate?

• Yes! You’ll receive a free digital CRM certification upon passing.

5. Is this recognised in the UK?

• Yes, it’s CPD-certified and valued by UK employers.