Personal Development None 3h35m

Dealing with Difficult People Course

Name: Dealing with Difficult People Course
Price: 29.00 USD
Rating: 5 (210 reviews)

5.0

192 Students

Updated: Jun 2, 2026

Course Overview

Everything you need to know before you enroll.

210 enrolled

Duration

3h35m

Access

Lifetime Access

Level

None

Last Updated

June 2, 2026

Description

Ever worked with someone who turns every Monday into a headache? Our dealing with difficult people course teaches you how to handle them. ACAS data shows 44% of UK workers had workplace conflict in the past year, the highest level ever recorded. On top of that, workplace tension costs UK employers £28.5 billion every year. Most of that comes from sickness, resignations and lost time. So we'll teach you how to read the room. How to hold your ground. And how to walk away with your sanity in one piece.

You'll learn the most common difficult personalities at work. What drives their behaviour. And how to handle each one without losing your patience. On top of that, we get into bosses, colleagues and clients who push every button you own. So by the end, you'll feel calmer in tough conversations and clearer in awkward ones.

What You'll Learn from a Dealing With Difficult People Course

Here's what you'll walk away with, ready to use at work tomorrow:

Understand what makes someone "difficult" in the first place
Talk to tricky people without making things worse
Hold your ground when someone is testing you
Read the seven classic difficult personality types
Handle bosses who drive you up the wall
Manage colleagues who get under your skin
Calm down impossible people without giving in
Defuse a temper tantrum in five minutes flat

Why Employers Value This Qualification

Our dealing with difficult people training shows employers that you:

Stay calm when others lose their cool
Resolve conflict before it lands on HR's desk
Communicate clearly with team members and clients
Take workplace behaviour and growth seriously

These skills work in customer service, retail, healthcare, schools and any UK office. And the certificate gives you an edge over CVs that only list technical skills.

Recommended Renewal

Workplace tension shifts as new generations enter the job market and remote work changes how people interact. So refresh your dealing with difficult people training course knowledge every 3 years. That way, you stay current with how UK workplaces handle conflict, tone and tricky behaviour today.

Entry Requirements

To start this course, you must meet these:

Must be 16 or over
Can read and understand English
Can use a computer for online lessons
No prior work experience needed

Who Should Take This Course

Our dealing with difficult people course is great for:

Anyone working in customer service or retail
Office staff tired of awkward team dynamics
Line managers who want better conflict tools
People moving into team leader or supervisor roles

Is This Course Right for You?

Our strategies for dealing with difficult people are for you if you:

Dread certain people at work
Need flexible training you can do at home
Want to feel braver in tough conversations
Are sick of going home stressed every Friday
Want a recognised certificate for your CV
Hope to move into a team leader or HR work

Assessment

Each module has a short quiz. Then, you need 60% to pass. You can try the quizzes as many times as you need.

Career Paths

Completing our dealing with difficult people course can lead to roles like:

Customer Service Adviser
Team Leader or Supervisor
HR Assistant
Conflict Resolution Officer
Pathway into management and leadership training

Lead The Difficult Conversations Today!

UK workplaces are tougher than ever and the people who handle difficult coworkers well are the ones who get promoted. So our dealing with difficult people course gives you the theory. It teaches the techniques. And it ends with a CPD-backed certificate to prove it. In short, you'll move toward calmer days and stronger relationships at work.

Frequently Asked Questions (FAQs)

1. What are the 7 most difficult personality types?

Bullies, complainers, know-it-alls, silent treatment types, snipers, yes-people and exploders. In fact, each one needs a different approach.

2. What is the best way to deal with difficult people?

Stay calm, listen first, set clear limits and never react in the moment. Mind you, time gives you better answers.

3. What are the four types of difficult people?

Aggressive, passive-aggressive, complainers and avoiders. Truth is, most UK office friction comes from these four patterns.

4. How long do dealing with difficult people courses take?

Online courses run 3 to 6 hours. Still, most UK office workers finish ours in one or two evenings.

5. What are the five employee signs of struggle?

Watch for low mood, missed deadlines, sudden silence, more sick days and short tempers.

6. What are the three C's to difficult conversations?

Clarity, calm, and curiosity. So stay clear on the issue, calm in your tone, and curious about their side.

Course Curriculum

Module 01: Difficult People and Their Difficult Behaviour

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25 min

Module 02: Communicating With Difficult People

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35 min

Module 03: Standing Up to Difficult People

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40 min

Module 04: A Quick Guide to the Seven Classically Difficult Types

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25 min

Module 05: Dealing with Bosses Who Drive You Barmy

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15 min

Module 06: Colleagues to Throttle

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15 min

Module 07: Dealing With Impossible People

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35 min

Module 08: The Temper Tantrum Type

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25 min

$8.99 $29.00

One-time payment

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Full Lifetime Access

Certificate of Completion

Secure checkout

Course Certificate

Receive an official certificate upon completion

Includes your name and course title

Downloadable digital copy (PDF)

Shareable on LinkedIn and other platforms

How to earn your certificate:

Complete all learning modules
Pass quizzes with at least 60%
Finish the final assessment
Unlock and download your certificate

Student Reviews

Ellie Jones

★★★★★

I was after a Teaching Assistant course I could do from home. On CourseCave, I ticked online and part‑time and it showed me a few good options straight away.

1 year ago

Ruby Clarke

★★★★★

I didn’t know whether to do Level 2 or Level 3 admin. The Course Cave blog explained each level in plain English, so I could choose without guessing

1 year ago

Olivia Green

★★★★☆

I liked the Course Cave showed what each course covers, lesson by lesson. I picked a digital marketing course because I could see all the topics before paying

11 months ago

Josh Atkinson

★★★★☆

The new Course Cave site is much clearer than before. Took me about a minute to go from search to picking a course.

1 year ago

Sophie Patel

★★★★★

Brilliant course, honestly. I learnt more in a week than I did in a whole term of self-study after office hours

1 year ago

George Ahmed

★★★★☆

Really clear, really calm, no nonsense. Perfect if you don’t want anything too fancy, just good teaching.

1 year ago

Amelia Clarke

★★★★★

Fully helpful, I finally understand the basics without feeling confused. Could’ve used a few more real-life examples, but still very good.

1 year ago

Sophie Reed

★★★★☆

Their learner support was great and friendly. actually helped me a lot to sort things out when I needed it.

1 year ago

Holly Webster

★★★★★

Their course topics are so work-friendly. I’d happily take another course here.

9 months ago

Ben Carter

★★★★★

Spot on. Told me exactly what I needed in plain English.

1 year ago

Jack Turner

★★★★★

This course explained everything in simple terms, no waffle. Ideal if you’re just starting.

1 year ago

Chloe Marsh

★★★★★

Really smooth to get through. Feels practical, not textbook stuff.

1 year ago

Ellie Jones

★★★★★

I was after a Teaching Assistant course I could do from home. On CourseCave, I ticked online and part‑time and it showed me a few good options straight away.

1 year ago

Ruby Clarke

★★★★★

I didn’t know whether to do Level 2 or Level 3 admin. The Course Cave blog explained each level in plain English, so I could choose without guessing

1 year ago

Olivia Green

★★★★☆

I liked the Course Cave showed what each course covers, lesson by lesson. I picked a digital marketing course because I could see all the topics before paying

11 months ago

Josh Atkinson

★★★★☆

The new Course Cave site is much clearer than before. Took me about a minute to go from search to picking a course.

1 year ago

Sophie Patel

★★★★★

Brilliant course, honestly. I learnt more in a week than I did in a whole term of self-study after office hours

1 year ago

George Ahmed

★★★★☆

Really clear, really calm, no nonsense. Perfect if you don’t want anything too fancy, just good teaching.

1 year ago

Amelia Clarke

★★★★★

Fully helpful, I finally understand the basics without feeling confused. Could’ve used a few more real-life examples, but still very good.

1 year ago

Sophie Reed

★★★★☆

Their learner support was great and friendly. actually helped me a lot to sort things out when I needed it.

1 year ago

Holly Webster

★★★★★

Their course topics are so work-friendly. I’d happily take another course here.

9 months ago

Ben Carter

★★★★★

Spot on. Told me exactly what I needed in plain English.

1 year ago

Jack Turner

★★★★★

This course explained everything in simple terms, no waffle. Ideal if you’re just starting.

1 year ago

Dealing with Difficult People Course